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Ascalon Design delivery information

General Delivery Information

Delivery to addresses in England, Wales and Southern Scotland is free of charge for all orders over £50. If you live north of the Scottish Central Belt, on a Scottish Island, in Northern Ireland or the Republic of Ireland, your order may incur a delivery charge. 

UK Delivery Times

We offer a standard UK delivery time of 5-7 working days on all our products but this may vary with demand.

Regrettably, orders cannot be dispatched on either Saturday or Sunday.

All of the UK bound Ascalon products are currently shipped with FedEx and can take up to 5 working days to be delivered once they have been dispatched.

Our delivery times cannot be guaranteed in case of adverse weather conditions.

Leave Safe and Signatures

FedEx require signatures for all deliveries. If no one is available to accept your delivery at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.

Pallet Deliveries

Some products, such as tunnels and large arches, will be delivered on a pallet. Please note that this can only be left kerbside and it will be your responsibility to move it to the final location. Please keep this in mind when arranging your delivery.