We're sorry if you've had a poor experience with us
If you have a complaint, we are committed to making it right.
In the first instance, please email email@example.com to explain your problem, sending photos if necessary. It always helps us to investigate your complaint as quickly and thoroughly as possible if you provide your order number and a timeline to the issues you have experienced.
We will acknowledge receipt of your complaint within 1 working day. One of our team will then look in to your issue and provide a solution as soon as possible, usually within 1-2 working days.
By bringing about a swift resolution, Frankton's aim to demonstrate our commitment to outstanding customer service even when things don't go as planned.