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We're sorry if you've had a poor experience with us

If you have a complaint, we are committed to making it right.

In the first instance, please email hello@franktons.com to explain your problem, sending photos if necessary. It always helps us to investigate your complaint as quickly and thoroughly as possible if you provide your order number and a timeline to the issues you have experienced.

We will acknowledge receipt of your complaint within 1 working day. One of our team will then look in to your issue and provide a solution as soon as possible, usually within 1-2 working days.

By bringing about a swift resolution, Frankton's aim to demonstrate our commitment to outstanding customer service even when things don't go as planned.