General Delivery Information
Delivery to addresses in England, Wales and Southern Scotland is free of charge for all orders over £50. If you live north of the Scottish Central Belt, on a Scottish Island, in Northern Ireland or the Republic of Ireland, your order may incur a delivery charge. It may not be possible to send some of the larger products to these locations due to additional courier charges.
Delivery Process
The majority of Zest products are delivered by DX. These are packaged in heavy duty, fully recyclable polythene or with heavy duty cardboard. The parcel is banded and the ends taped for extra protection in transit.
Smaller items are dispatched by Parcelforce or TNT, and multiple/larger products are sent palletised via the Pallex network.
Orders are despatched within 2 working days of receipt and delivered on overnight courier service for delivery the next working day (certain postcodes are subject to slightly longer delivery timescales). We therefore advise a lead time of 3-5 working days (this begins from the next working day after receipt of an order).
UK Delivery Times
We offer a standard UK delivery time of 3-5 working days on all our products but this may vary with demand.
Regrettably, orders cannot be dispatched on either Saturday or Sunday.
Delivery times cannot be guaranteed in case of adverse weather conditions.
Leave Safe and Signatures
If you are unable to accept their delivery, the carrier will attempt to obtain a signature from a neighbour or will leave it in a secure area if this is requested on the order – please be aware that any delivery instructions must be indicated on the order, otherwise these can’t be guaranteed. Zest or our carriers do not accept any liability for items being left in a ‘safe place’ at the customer’s request.
Pallet Deliveries
Some products, due to their large size, will be delivered on a pallet and have a lead time of 5-7 working days. Please note that these can only be left kerbside and it will be your responsibility to move it to the final location. Please keep this in mind when arranging your delivery.
